Return Policy

Last updated:

Zakthrexnroz provides custom furniture manufacturing, furniture restoration, and furniture assembly and repair services from our location in Dana Point, California, United States. Because our work is tailored to your specifications and often involves one-of-a-kind or custom pieces that cannot be resold as standard inventory, our return and refund policy differs from that of typical retail. This Return Policy is a comprehensive document that sets out in detail our practices regarding returns, refunds, cancellations, and dispute resolution. Please read this policy carefully before placing an order or engaging our services. By placing an order or engaging our services, you agree to be bound by this Return Policy to the extent it applies to your transaction. This policy should be read together with our Terms of Use, which govern your use of our website and services generally.

Scope and Definitions

This Return Policy applies to all orders and projects for custom furniture manufacturing, furniture restoration, and furniture assembly and repair that are placed through our website, by email, by telephone, or in person. "Custom furniture" means furniture that we design and/or build specifically for you according to your dimensions, materials, design preferences, and other specifications agreed in writing or otherwise confirmed. "Restoration" means work we perform on your existing furniture (e.g., refinishing, structural repair, veneer work, reupholstery) to restore or improve its condition or appearance. "Assembly and repair" means the assembly of furniture (whether purchased elsewhere or from us) or the repair of existing furniture at your location or in our workshop. "Order" or "project" means any such engagement. "Delivery" includes delivery to your address, pickup by you at our workshop, or handover at an agreed location. "You" and "your" refer to the customer; "we," "us," and "our" refer to Zakthrexnroz.

Custom Furniture

Custom furniture is made to your order, including dimensions, materials, finishes, and design details as set out in the approved quote, order confirmation, or work order. By its nature, custom furniture is built for your specific space and preferences and is not suitable for resale as a standard product. Therefore, we do not accept returns of custom-built furniture except in the limited circumstances described below.

When Returns or Refunds Apply for Custom Furniture

We will work with you to resolve the matter (including, where appropriate, by repair, replacement, partial refund, or full refund) only if: (a) the piece does not conform to the agreed specifications as set out in the written order or confirmation (e.g., wrong dimensions, wrong material, significant deviation from the approved design); or (b) the piece is defective due to our workmanship or materials (e.g., structural failure, finish defects, joinery failure) that are not attributable to normal wear, misuse, or circumstances after delivery. You must notify us in writing (e.g., by email) within fourteen (14) days of delivery or pickup, with a clear description of the non-conformity or defect and, where possible, photographs or other evidence. We will then have a reasonable opportunity to inspect the piece (which may require you to make it available at our workshop or at an agreed location). If we agree that the piece does not conform or is defective as described, we will propose a resolution—which may include repair at no additional charge, replacement (where feasible and where the piece can be returned to us), or a partial or full refund depending on the severity of the issue and what is fair in the circumstances. If we do not agree that there is a non-conformity or defect, we will explain our position and, where appropriate, offer a compromise (e.g., a discount or minor correction) at our discretion. Any refund for custom furniture will be calculated to reflect the value of the non-conforming or defective element and may not include delivery or installation costs unless we agree otherwise.

When Returns or Refunds Do Not Apply for Custom Furniture

We do not accept returns or provide refunds for custom furniture that: (a) conforms to the agreed specifications but no longer suits your preference, style, or space; (b) you wish to change or modify for reasons unrelated to a defect or non-conformity; (c) has been altered, damaged, or neglected after delivery by you or a third party; or (d) has been subject to normal wear and tear. Change of mind is not a ground for return or refund. If you are unsure about your design choices, we encourage you to confirm all details with us before we begin production; we are happy to provide samples, drawings, or mock-ups where practicable.

Restoration Services

Furniture restoration is performed on your existing pieces. You retain ownership of the item throughout; we do not "sell" you the restored piece in the retail sense. Therefore, we do not accept "returns" of restored furniture in the traditional manner. Once work has been completed and the piece has been returned to you, our obligation is to ensure that the work met the agreed scope and our usual standards.

When We Will Remedy or Refund Restoration Work

If you are dissatisfied with the result of a restoration project, you must notify us in writing within fourteen (14) days of completion (i.e., when the piece is returned to you or when you are notified that it is ready for pickup), and you must describe your concerns in detail (e.g., specific areas where the finish is unsatisfactory, or where the agreed work was not completed). We will review the work and, if we determine that the restoration did not meet the agreed scope (as set out in the quote or work order) or did not meet our usual standards of craftsmanship, we will offer to remedy the work where possible—for example, by additional refinishing, touch-up, or repair at no additional charge—or we will discuss a partial refund or credit. The amount of any refund will depend on the nature and extent of the shortcoming and will be agreed in good faith. If the piece must be returned to our workshop for remedy, we will arrange pickup or you may deliver it; we will not charge you for the remedial work itself, but responsibility for transport may be agreed on a case-by-case basis.

When We Will Not Refund Restoration Work

We do not refund restoration services merely because you have changed your mind about the project, because you later prefer a different finish or look that was not agreed in advance, or because of subjective differences in taste that were not part of the agreed specification. Disputes about aspects of finish, color, or appearance that were not specifically agreed in writing (e.g., "natural oak finish" vs. "dark walnut") may be resolved on a case-by-case basis; we will consider any samples, photos, or descriptions that were part of the agreement. We do not accept responsibility for conditions or damage to your piece that existed before we began work and that we disclosed to you, or for damage that occurs after the piece leaves our care.

Assembly and Repair Services

Assembly and repair services are performed at your location or in our workshop as agreed in the work order or confirmation. Once the service has been completed and you have accepted the work (either expressly or by taking possession of the item without timely objection), we do not offer "returns" in the retail sense. Our commitment is to perform the work competently and in accordance with the agreed scope.

When We Will Correct Assembly or Repair

If the assembly or repair fails or is defective due to our work—for example, joints that fail, hardware that was incorrectly installed, or a repair that does not hold—you must notify us within a reasonable time. We consider thirty (30) days from the date of completion a reasonable period for most assembly and repair work, unless the defect could not reasonably have been discovered earlier. Upon notification, we will re-perform the service or correct the issue at no additional charge, either at your location or at our workshop as we reasonably determine. We do not charge for labor or parts that we supplied for the original work when the failure is due to our error. We may ask you to send photographs or to make the item available for inspection before scheduling a correction.

When We Will Not Refund Assembly or Repair

We do not provide refunds for assembly or repair services that were completed as agreed and that are functioning as intended. We stand behind our work by offering corrective service where there is a defect in our workmanship, not by offering refunds for completed, satisfactory work. We are not responsible for defects in furniture or parts that you supplied, for damage caused by misuse or improper use after we completed the work, or for conditions that were pre-existing and that we did not agree to remedy.

Deposits and Cancellation

For custom furniture and restoration projects, we typically require a deposit (often a percentage of the total project cost) before we begin work. The deposit secures your place in our schedule and may be used to order materials or allocate workshop capacity. The specific deposit amount and payment schedule will be set out in your quote or order confirmation.

Cancellation by You

If you cancel the project after we have begun work (including ordering materials, cutting wood, or dedicating significant labor to your project), the deposit may be non-refundable in whole or in part to cover our costs (materials, labor, and lost capacity). The amount retained will depend on the stage of the project and what costs we have already incurred; we will explain this to you in writing if you request a cancellation. If you cancel before we have begun substantial work, we may refund the deposit in full or in part at our discretion, minus any non-recoverable costs we have already incurred (e.g., special-order materials that cannot be used for other projects). Cancellation terms may also be stated in your quote or order confirmation; those terms will apply to the extent they are consistent with this policy. We encourage you to confirm your commitment before we order materials or begin production.

Cancellation by Us

If we cancel the project for reasons within our control (e.g., we are unable to complete the work, we discontinue a service, or we decide not to proceed for business reasons), we will refund any deposit or advance payment you have made in full, unless we have already incurred non-recoverable costs that we disclosed to you and that we are permitted to retain under the terms of your order. If we cancel due to circumstances beyond our control (e.g., force majeure), we will work with you in good faith to reschedule or refund as appropriate.

Refund Process

Where we have agreed to issue a refund (whether in full or in part), we will process the refund using the same method of payment you used for the original transaction (e.g., the same card or bank account), unless we agree otherwise in writing. Refunds may take up to ten (10) business days to appear in your account after we have processed them; depending on your financial institution, it may take additional time for the refund to be reflected. We will not charge you any fee for processing a refund that we have agreed to. If a physical return of an item is required as part of the resolution (e.g., return of a custom piece for refund or replacement), you are responsible for the cost of returning the item to us unless we agree otherwise in writing; we will specify the return address and any requirements (e.g., packaging, insurance) when we agree to the return. The item must be returned in the condition it was in when you received it (subject to fair wear from reasonable inspection); we reserve the right to refuse a return or to adjust the refund if the item is damaged or altered during return.

Warranties and Guarantees

Any specific warranty or guarantee we offer for a particular project (e.g., a one-year warranty on custom furniture workmanship) will be set out in your order confirmation or a separate written agreement. Such warranties are in addition to the rights set out in this Return Policy and do not limit your statutory rights under applicable consumer protection laws. Unless otherwise agreed in writing, we do not offer extended warranties beyond the remedies described in this policy (e.g., repair, replacement, or refund for non-conforming or defective work within the stated time frames).

Statutory Rights and Limitations

This Return Policy does not affect your statutory rights under applicable consumer protection laws in your state or country. For example, in certain jurisdictions you may have statutory rights to reject non-conforming goods, to demand repair or replacement, or to receive a refund in specific circumstances. Nothing in this policy limits or excludes our liability for fraud, for death or personal injury caused by our negligence, or for any other liability that cannot be limited or excluded under applicable law. For any matter not explicitly covered in this policy, we will act in good faith and in accordance with applicable law. We reserve the right to update this Return Policy from time to time; the current version will always be available on this page with an updated "Last updated" date. For orders placed before a policy update, the version in effect at the time of the order will generally apply to that order, unless the update is required by law or we specify otherwise.

Contact Us

For questions about returns, refunds, or cancellations, or to report an issue with your order or project, please contact Zakthrexnroz using the contact information below or as published on our website at zakthrexnroz.ddd. We will respond as quickly as possible and work with you in good faith to resolve any legitimate concern.

By mail: Zakthrexnroz, 25816 Domingo Ave Unit B, Dana Point, CA 92629, United States.

By phone: +1 949 245 1929.

By email or other contact method as published on our website.