Privacy Policy

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Zakthrexnroz ("we," "us," or "our") operates the website zakthrexnroz.world and provides custom furniture manufacturing, furniture restoration, and furniture assembly and repair services from our location in Dana Point, California, United States. This Privacy Policy is a comprehensive document that describes in detail how we collect, use, store, disclose, and protect your personal information in connection with these services, your use of our website, and any communications you have with us. By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

Scope and Application

This Privacy Policy applies to all personal information that we collect or process through our website zakthrexnroz.world, through direct communications (including email, telephone, and in-person interactions at our workshop or your location), and in the course of providing our services. Our services include the design and manufacture of custom furniture, the restoration of existing furniture (including wood refinishing, structural repair, and veneer work), and furniture assembly and repair. This policy applies regardless of the device or browser you use to access our website and regardless of whether you are a one-time inquirer, a current client with an active project, or a past client. This policy does not apply to information collected by third-party websites or services that may be linked from our website; those are governed by their own privacy policies.

Definitions

For the purposes of this Privacy Policy, the following terms have the following meanings. "Personal information" or "personal data" means any information that identifies, relates to, describes, or is capable of being associated with a particular individual, including but not limited to name, postal address, email address, telephone number, and any information about your furniture project that could identify you. "Processing" means any operation or set of operations performed on personal information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction. "Service providers" means third parties that we engage to perform services on our behalf, such as payment processing, web hosting, or delivery, and that process personal information under our instructions.

Information We Collect

We collect information that you provide voluntarily when inquiring about or ordering our services. This includes information submitted through our website contact form, sent to us by email, provided over the telephone, or given in person at our workshop or at your location when we perform on-site assembly or repair.

Contact and Identity Information

We may collect your full name, email address, telephone number, and physical address. We use this information to respond to your inquiries, send quotes and estimates, schedule appointments (including consultations, deliveries, pickups, and on-site work), and communicate with you throughout your project. We may also use your address for delivery of custom furniture or for arranging pickup or return of pieces that are in our care for restoration or repair.

Project and Order Information

When you request a quote or place an order for custom furniture, restoration, or assembly and repair, we collect details about your project. This may include: dimensions and specifications for custom pieces; descriptions and photographs of furniture to be restored or repaired; your preferences regarding materials, finishes, and design; delivery or pickup requirements; and any special instructions. Photographs you send us (for example, of a piece you wish to have restored) may contain metadata; we do not use such metadata for any purpose other than to manage your project. We do not collect sensitive categories of personal data (such as health data, biometric data, or data revealing racial or ethnic origin) unless you voluntarily provide such information in the context of your project and we have a lawful basis to process it. We encourage you not to include unnecessary sensitive information in your communications with us.

Payment and Transaction Information

When you make a payment for our services, we may receive information about the transaction from you or from our payment processor. We do not store full payment card numbers or card verification codes on our servers. Any card data you provide is processed directly by our secure payment service provider in accordance with applicable payment card industry standards. We may retain records of transaction amounts, dates, and payment method type (e.g., card, check, bank transfer) for accounting, tax, and dispute resolution purposes.

Automatically Collected Information

When you visit our website, our servers and any analytics or hosting tools we use may automatically record certain information, such as your IP address, browser type and version, operating system, referring URL, pages visited, and the date and time of your visit. This information is used to ensure the security and proper functioning of our website, to understand how visitors use our site, and to improve our services. For more detail on cookies and similar technologies, please see our Cookies Policy.

Legal Basis for Processing

We process your personal information only where we have a lawful basis to do so. In most cases, the lawful basis is: (a) the performance of a contract with you (e.g., to fulfill your order for custom furniture, restoration, or assembly and repair); (b) your consent (e.g., when you submit our contact form and consent to the processing of your data as described in the form, or when you opt in to marketing communications); (c) our legitimate interests (e.g., to improve our website and services, to prevent fraud, to communicate with you about your project, or to defend our legal rights), provided that such interests are not overridden by your rights; or (d) compliance with a legal obligation (e.g., to retain records for tax or regulatory purposes). Where we rely on consent, you may withdraw that consent at any time by contacting us; withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing our services: To respond to your inquiries, prepare and send quotes and estimates, schedule and perform custom furniture design and manufacturing, furniture restoration, and furniture assembly and repair, and to arrange delivery, pickup, or on-site visits as agreed.
• Project communication: To keep you informed about the status of your project, to request necessary information or decisions from you, and to notify you when work is complete or when your piece is ready for pickup or delivery.
• Customer service and follow-up: To address any questions or concerns you may have after a project is complete, to offer follow-up care or maintenance advice for your furniture, and to resolve any disputes or complaints in accordance with our Return Policy.
• Marketing (with your consent or where permitted by law): To send you occasional information about our services, such as new offerings, seasonal updates, or tips for furniture care, where you have opted in or where we are permitted to do so under applicable law. You may opt out of marketing communications at any time by contacting us or using the unsubscribe mechanism in any marketing email.
• Website and service improvement: To analyze how our website is used, to fix technical issues, and to improve the content and functionality of our site and the quality of our services.
• Legal and regulatory compliance: To comply with applicable laws, regulations, and legal process, and to protect our rights, property, and safety, and that of our customers and others.

We do not sell your personal information to third parties. We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects concerning you.

Sharing and Disclosure of Your Information

We may share your personal information in the following circumstances:

• Service providers: We may share your information with service providers who perform services on our behalf, such as payment processors, web hosting and infrastructure providers, email or communication services, and delivery or shipping companies. These providers are contractually bound to use your information only for the purposes we specify and to protect it in accordance with applicable data protection standards. We do not authorize them to use your information for their own marketing purposes.
• Legal requirement: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to comply with the law, to protect our rights or property, to protect the safety of any person, or to prevent or investigate possible wrongdoing.
• Business transfer: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to or shared with the successor entity, subject to the same privacy commitments set out in this policy.
• With your consent: We may share your information with third parties when you have given us explicit consent to do so.

We do not share your personal information with third parties for their own marketing purposes. We do not rent or sell your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, tax, or accounting requirements. Specifically:

• Project-related information (including contact details, project specifications, correspondence, and photographs) is retained for the duration of the project and for a reasonable period thereafter to allow us to provide follow-up service, respond to warranty or quality concerns, and reference past work. This period is typically at least several years from the completion of the project, unless a shorter or longer retention period is required by law.
• Contact form submissions and general correspondence that do not result in an order are retained for a period that allows us to respond to follow-up inquiries and improve our service; we may delete such information after a reasonable period (e.g., one to two years) unless we have an ongoing relationship with you.
• Payment and transaction records are retained in accordance with tax and accounting requirements, which may require retention for seven years or longer in some jurisdictions.
• Automatically collected information (such as server logs) may be retained for a limited period necessary for security and operational purposes.

After the retention period has expired, we will securely delete or anonymize your personal information so that it can no longer identify you. You may request earlier deletion of your personal data subject to applicable law and our need to retain certain information for legal or contractual reasons; we will respond to such requests in accordance with the "Your Rights" section below.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: use of secure transmission (our website is served over HTTPS); restricted access to personal information on a need-to-know basis; secure storage of physical and electronic records; and selection of service providers that maintain adequate security practices. We do not store full payment card numbers or card verification codes; payment card processing is handled by third-party providers that comply with applicable payment card industry security standards. Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information and are not liable for unauthorized access that occurs despite our reasonable safeguards. You are responsible for maintaining the confidentiality of any account credentials or communication channels you use to interact with us.

Your Rights Regarding Your Personal Information

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Access: The right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format where technically feasible.
• Correction: The right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: The right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain the information for legal or contractual reasons).
• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances (e.g., while we verify the accuracy of the data or if you object to processing).
• Objection: The right to object to processing of your personal information that is based on our legitimate interests, including objection to marketing communications.
• Data portability: Where applicable, the right to receive your personal information in a portable format and to have it transferred to another controller where technically feasible.
• Withdraw consent: Where we process your information based on your consent, the right to withdraw that consent at any time.
• Complaint: The right to lodge a complaint with a supervisory authority in your country or region if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy. We will respond to your request within the time frame required by applicable law (for example, within 30 or 45 days depending on jurisdiction). We may need to verify your identity before processing your request. In some cases, we may be unable to fulfill your request in full due to legal obligations or legitimate interests; we will explain the reasons in our response. You may also unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how we use it, the right to delete, the right to correct, the right to limit use of sensitive personal information, and the right to non-discrimination for exercising your privacy rights. We do not sell or share personal information as defined under California law. To exercise your California rights, please contact us using the information below.

International Transfers

We are based in the United States and our website and services are primarily directed at customers in the United States. Your personal information is collected and processed in the United States. If you are located outside the United States, please be aware that the data protection laws in the United States may differ from those in your country. By using our website or providing us with your information, you consent to the transfer of your information to the United States and its processing there. Where we transfer personal information from the European Economic Area, the United Kingdom, or other jurisdictions with restrictive transfer requirements, we will implement appropriate safeguards (such as standard contractual clauses or other mechanisms approved by the relevant authorities) where required by law.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our systems in accordance with applicable law.

Third-Party Links and Services

Our website may contain links to third-party websites or services (for example, mapping services that display our location). We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any third-party site you visit. This Privacy Policy applies only to information we collect through our own website and in the course of providing our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. If we make material changes that affect how we use your personal information, we may provide additional notice (for example, by email or by a prominent notice on our website) where required by law or where we deem it appropriate. Your continued use of our website or services after the posting of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated policy, you should discontinue use of our website and contact us regarding any ongoing services.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Zakthrexnroz as follows:

By mail: Zakthrexnroz, 25816 Domingo Ave Unit B, Dana Point, CA 92629, United States.

By phone: +1 949 245 1929.

By email or other contact method as published on our website at zakthrexnroz.ddd.

We will respond to your inquiry as promptly as practicable and in any event within the time frames required by applicable law.